FAQ
Where does your company come from?
Our company has its origins in Germany. We are proud to be based in Germany and to manufacture our products here.
Where do you ship to?
We ship worldwide.
Can I return my product?
Yes. Every order comes with a 14 day return guarantee.
When will my product arrive?
Delivery times vary depending on location. In Germany the usual delivery time is usually 2-4 working days. For international deliveries you can expect a delivery time of 6-12 working days. Please note that these are estimates and delivery times may vary due to shipping and customs processing. However, you will receive an accurate delivery forecast during the ordering process.
How can I pay?
You can pay securely with us using all common payment methods. Our payment processing is SSL encrypted to protect your data. Accepted payment methods include, but are not limited to, credit cards, PayPal, wire transfers and more. Simply select your preferred payment option during the checkout process.
Is my payment secure?
Yes, your payment is safe with us. We use SSL encryption technology to protect your payment information. This ensures that your personal information is transmitted securely during the payment process. Your security is our top priority and we take all necessary measures to protect your payment information.
My question has not been answered, what should I do?
Sorry for the inconvenience. If your question was not sufficiently answered or you require further information, please do not hesitate to contact us. You can reach us under "Contact" and our customer service will be happy to help you and answer any questions you may have. Your satisfaction is important to us. We are available 24/7 and look forward to hearing from you.